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Bajaj Allianz General Insurance
Excellence in Automation for Crisis Management & Business Continuity

Indian Enterprises

Winner

Bajaj Allianz
General Insurance

Executive Summary

As largest private player in the general insurance industry in India, Bajaj Allianz General Insurance is committed to creating trust by providing value, best-in-class experience for customers, innovative rapid networking, service awareness, and distribution opportunities for the Industry. Ensuring they have enterprise-wide robust technology, customizable & integrated processes in place to cater to the growing customer base of 25 Million policies issued in year 2019-20 (with 30% growth annually), >30K Agents, 200 locations & 7K sales force, is extremely pivotal to organization’s success.

Operations team at Bajaj Allianz General Insurance introduced “Raftaar” for issuance of the insurance contract with cutting edge technology i.e. RPA. The initiative is like a “”Jinny”” for everyone for Instant policy issuance

Customer Testimonial

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KV Dipu

President and Head of Operations, CX and Communities

Glad to win the UiPath Automation Excellence Award for Automation for Crisis Management & Business Continuity. When the lockdown was suddenly in place, our transition to digital processing was smooth because the case allocation to the team (now scattered at home) was done by the bot. The award is a testimony to our efforts to build a digital back office.